How to Achieve Customer Service Excellence in Your Shopify Store
Selling great products isn’t enough to guarantee customer loyalty. Your products could be fantastic, but if your service isn’t, your customers might not return.
A Salesforce survey showed that 88% of customers said that good customer service would make them buy again, so achieving customer service excellence should be a key part of your brand loyalty strategy if it’s not already.
We’re no longer in the “Have a nice day.” era of customer service. As eCommerce becomes more competitive,… Read the rest “How to Achieve Customer Service Excellence in Your Shopify Store”